Thing 5

• An advantage of IM is that it is convenient. You can use IM while you’re online working on other “things”. You won’t get a neck ache holding a phone. It is quieter. A disadvantage is that it is less personal.
  


• IM can save long distance charges, both personally and professionally, if there isn’t a toll free number available. You can work on two or more things at once.
  


• I have used IM to ask NLC a reference question when another staff member was using the phone. I would use it again. However, it can be easier to explain and ask further questions about a subject by phone.

How I shall overcome:

OBSTACLE
Time Crunch

SOLUTION
Remember to relax , have fun and work on these 23 things as time allows during the next 16 weeks.

TOOLBOX
Perseverance
Patience (this tool sometimes gets misplaced)
Practice and Practice and Practice
Party (the fun part)